Speedy delivery of your product is a priority so your order will be despatched as soon as possible. Our delivery policy is 5-10 days, but if for some reason your order cannot be delivered within that time, you will be informed and offered a variety of solutions to suit, including a refund. * Please be aware that there can be a slight delay between the time you order is despatched and the time your tracking number is activated on the online courier system. Usually you can track your item within 5 to 12 hours of dispatch. Any questions or concerns don't hesitate to contact us.
Shipping and Returns
Our shipping and returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, this includes: Any item not in its original condition and any item that is damaged or missing parts for reasons not due to our error.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item.
If/when your return is approved, your refund (minus postage/courier fees) will be processed, and a credit will be applied to account or your credit card/original method of payment, within 21 days. When a Credit on account has been given for any other reason than a product fault, the Credit will be held for a period of 1 year. Please do use this credit within that period to avoid disappointment. If your purchase has been made with Afterpay or with credit card, these fees will be deducted from your refund unless the issue is related to a manufacture fault. Courier fees will also be deducted if a refund is given for other reasons than faulty product. When a 'free shipping' promotion applies to an order, courier costs will be deducted from amounts refunded if the return is for any reason other than manufacture fault. Unfortunately we cannot carry the cost of re delivering replacement product relating to orders that are returned due to no fault of our own, we do not charge a packing and handling fee for these orders.
Late or missing refunds
If you haven’t received a refund yet, please contact your credit card company or your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace sale items if they are defective or damaged. If you need to exchange it for the same item, please contact us as soon as possible, via email at email@example.com and then send to, HorseFit NZ, 228 Knight Road, RD6, Whangarei, 0176.
To return your product, you should contact us immediately and then mail/courier your product to: HorseFit NZ, 228 Knight Road, RD6, Whangarei, 0176.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you.
Note: New Zealand & Euro sizes are measured from the top of the horse. Withers to tail. C-D
The fit of your rug is extremely important to ensure the comfort of your horse and to prevent rubbing and rug slippage. As horses of the same height at the wither come in variety of shapes and sizes, it is useful to take certain measurements of your horse. Using a soft measuring tape, measure from (A) at the centre point of the chest, across the point of the shoulder and to the point (B) at the centre of the tail. When you have the measurement, remove 10cm (4inches) and choose your horse’s size from the table below. Bear in mind that every horse is different and that this table is a guide only. We have many different styles to suit all shapes and sizes.
Horseware rugs come in a variety of weights. To make it easy, we’ve created this little temperature scale. It explains the weight available for each rug and is located under each product section.
A turnout rug acts as a waterproof insulator layer, helping to maintain condition in cold weather. However be aware that conditions may vary in a short time span. Always ensure your horse is comfortable at all times.
Micklem Measurement Guide:
Measure the distance from the bottom point of the protruding cheek bone on one side of the head to the bottom point of the protruding cheek bone on the other side of the head, going round the front of the head.
- 27 - 29 cm (10.6 to 11.4 inches) = Small Horse
- 29 - 31 cm (11.4 to 12.2 inches) = Standard Horse
- 31 - 33 cm (12.2 inches to 13 inches) = Large Horse